Shipping Policies

Our Packaging Method

When we ship our Specialty Chorizo, we not only deliver our delicious quality products but also strive to reduce our environmental impact with our Environmentally-Friendly Packaging, promoting a greener world.

Our frozen products are carefully placed inside a reusable thermal pouch. The pouch is then placed in a recyclable shipper box lined with biodegradable insulated foam. On top of the sealed thermal pouch, a bag containing Dry Ice is included to maintain the optimal temperature during transit.

Volume

Currently, Don Felipe ships 5 or 10 pounds of product per box. If you're interested in ordering 5 or 10 pounds, please contact our customer service.

Frozen Product

To ensure that your order arrives in optimal condition, we ship all our products frozen, with the exception of our Chorizo Salami. Don Felipe guarantees the quality of its chorizo products within six months of the ship date for all frozen items when kept in the Cryovac package. Your products will arrive frozen or partially frozen.

Please plan ahead if you're preparing our chorizo for an event or special occasion, as our frozen product may take up to 10 hours to thaw in your refrigerator. It is recommended to thaw all frozen products naturally in your refrigerator.

Shipping

Orders are shipped on Mondays and Tuesdays only. If you require the product for a specific occasion or event, please plan accordingly. We ship orders via UPS using 2nd Day Air. However, please note that your order may arrive +/- 1 day from the estimated delivery day. Once the product reaches our shipping carrier, a tracking number will be generated and shared with our customers. Don Felipe is not responsible for products left unattended after delivery.

UPS drivers will leave all packages at the shipping destination without requiring a signature. Due to COVID-19, the driver may or may not ring the doorbell or knock upon delivery. However, we advise customers to be aware that our product is perishable and should not be left unattended after delivery. We recommend opening your package upon arrival and properly storing the product in a freezer or refrigerator. Don Felipe is not responsible for product damage resulting from delayed opening and/or improper storage.

Cut-off Times: All orders placed before or by Saturday at 10 pm PST will be processed and shipped on Monday or Tuesday of that week. Orders placed after the cut-off time will be processed and shipped the following Monday or Tuesday.

Returns/Cancellations/Delays

Please refrain from returning or refusing our packages. Unfortunately, Don Felipe is unable to accept returns. If there are any issues with your order or you have questions, please contact our customer service within 10 days of the package's arrival.

Unforeseeable Events and Delays

While we guarantee the quality of our products, we have no control over unforeseeable events such as weather conditions and transit delays once the package is in the hands of our shipping carrier.

Cancellations: We may accommodate cancellations if an order is canceled by Friday at 10 PM PST. Once orders have been shipped, they cannot be canceled. Don Felipe Fine Products is not responsible for incorrect or incomplete shipping addresses, so please double-check before placing your order.

Changes: Once the order has been handed off to our shipping carrier, we are unable to make any changes.

Address

Currently, we only ship to residential addresses. If the shipment will be delivered to an apartment building or gated community, please provide your gate code/access code on the address line to ensure an on-time delivery. Don Felipe Fine Products is not responsible for undeliverable shipments. When placing your order, please plan ahead and keep in mind that the delivered product should not be left unattended due to its perishable nature. Don Felipe is not responsible for missed deliveries.

Gifts

If you are gifting our products, please double-check the address and ensure that the gift recipient is able and available to accept deliveries before placing your order. We encourage you to inform the recipient that a perishable shipment is on the way and should not be left unattended once delivered.

Weather Delays

Inclement weather and other unforeseen circumstances may cause delays in your shipment. We are not responsible for shipment delays caused by adverse or unpredictable weather conditions.

Once the shipment leaves our hands, certain factors beyond our control, such as weather and transit delays when the package is in the hands of FedEx, UPS, or USPS, may affect the delivery schedule. Therefore, the shipping guidelines published on this website do not guarantee a specific shipping or arrival date.